FAQ

🐾  FAQs About Barkle Pets

1. What is Barkle Pets?
Barkle Pets is a community-driven pet store that offers quality products, training resources, and support for pet parents—while giving back to animal rescues with every purchase.

2. What makes Barkle Pets different from other pet stores?
We focus on more than just sales—we’re here to build better relationships between pets and their humans. A portion of every purchase goes directly to pet rescue organizations, and we provide training tools and educational content to help pets thrive at home.

3. What kind of pets do you cater to?
We primarily focus on dogs, but we also offer select products for small animals. Our product selection is tailored toward pet wellness and bonding.

4. Do you have a physical store?
We are an exclusively online brand, which allows us to keep our reach wide and our costs focused on impact. However, we do host pop-up shops at select events and locations throughout the year so you can meet us in person, explore our products, and connect with our community.

5. Why are your products sometimes priced higher than other pet stores?
We carefully select high-quality, durable, and ethically sourced products that are built to last and better for pets. A portion of each purchase directly funds our mission to support animal rescues and shelters—so when you shop with Barkle, you’re not only getting great products, you’re also helping animals in need.

🛍️ Shopping & Orders

6. Where can I shop for Barkle Pets products?
You can shop online directly through our website or follow us on social platforms for exclusive offers and product drops.

7. Where is Barkle Based? 

We are based in Canada! We sell exclusively online and host pop up events across Canada and the US. We currently ship  worldwide to select countries. Check online where we ship to.

8. Can I track my order?
Yes! After you place your order, you’ll receive a tracking number by email as soon as it ships.

9. What if I have an issue with my order?
Reach out to our support team at support@barklepets.ca. We're always happy to help with refunds, replacements, or anything you need.

🎁 Products & Subscriptions

10. What kind of products do you sell?
We sell high-quality pet toys, treats, wellness items, training aids, grooming products, and accessories designed for both fun and functionality.

11. Are your products eco-friendly or sustainable?
We prioritize eco-friendly packaging and partner with brands that value sustainability. Look for our “Barkle Approved” seal on products that meet our standards.

12. Do you offer a subscription box?
Yes! Our Barkle Box is a curated monthly subscription of treats, toys, and seasonal items. It’s tailored to your pet’s size and personality.

🐶 Training & Resources

13. Do you offer pet training services?
We provide digital training guides and partner with certified trainers for classes and tutorials. In-person training may be available at our pop-up events. Follow us on Youtube for some training videos!

14. Are your training resources beginner-friendly?
Absolutely! Our training materials are designed for first-time pet owners and seasoned pet parents alike.

❤️ Giving Back

15. How does Barkle give back to animal rescues?
We donate a percentage of every sale to trusted pet rescue organizations. We also organize supply drives and highlight adoptable pets on our social media. When you see our price tags at a higher rate than other competitors, we aim to give back a percentage of the sales back to animal charity.

16. Can I suggest a rescue or shelter for Barkle to support?
Yes! We love discovering new organizations. Send your suggestions to rescue@barkle.ca.

🐾 Community & Brand

17. How can I get involved with the Barkle community?
Follow us on Instagram and TikTok, join our newsletter, attend local events, or participate in our monthly #BarkleChallenge.

18. Do you feature customer pets?
Yes, we love sharing your stories! Tag us @barklepets or use #BarklePets for a chance to be featured on our page.

19. Can I leave a review or testimonial?
Of course! You can leave a review on any product page, or email us your experience—we might feature it on our site.

📦 Shipping & Returns

20. Where do you ship?
We currently ship across the U.S. and Canada. International shipping is coming soon!

21. What is your return policy?
If you’re not happy, we’re not happy. You can return unused items within 30 days for a full refund or exchange.

22. Why is the shipping time so long for some products?

At Barkle, we focus on quality, sustainability, and craftsmanship over mass production. Unlike fast-fashion style retailers, we partner directly with trusted factories to create each piece with care and attention to detail.

Instead of overproducing inventory that risks going to waste, many of our products are made to order. This process ensures that every item you receive is fresh, thoughtfully crafted, and produced with minimal waste — aligning with our mission to reduce environmental impact.

This approach may add extra time to shipping, but it guarantees:

• Higher quality products built to last.

• Sustainable production with less waste.

• Direct-from-factory pricing that gives you luxury quality without the luxury markup.

We believe the wait is worth it — because every order helps us deliver luxe pet essentials with purpose, while also supporting our % giveback to animal rescues. 

💬 Contact & Support

22. How can I contact Barkle Pets?
Email us anytime at hello@barkle.ca or use the chat on our website. We typically respond within 24 hours on business days.